Order Process &

Important Shipping Information

To Order: How it Works

1. When you are buying ice cream, please click on the 'schedule ice cream pick up time' button to schedule your ideal time to collect your ice cream. You can also find the link on the checkout page. You can add your date and time in the comment section of the checkout page or just add 'N/A'. Our pickup location is in north Whitby (Anderson & Taunton area).

2. Should you wish to proceed with ordering ice cream online for delivery, please note that we are only delivering within Durham Region Ontario. Any orders that are placed with a delivery location outside of Durham Region will be cancelled and money will be refunded. We apologize for this inconvenience, but it would be cost prohibitive to deliver ice cream beyond our nearest communities.

3. With transaction fees for online purchases being quite expensive for small businesses, we would greatly appreciate cash upon delivery which will save us money and allow us to further expand our business and offer better shipping options.

4. Deliveries will be done twice each week (Wednesday evenings and Sundays). For deliveries, please do not use the appointment scheduling option. We will reach out to determine the best time to deliver your ice cream. The cut off for Wednesday delivery is Sunday at 12:00pm. The cut off for Sunday delivery is Thursday at 12:00pm. Please take this into account when ordering online. Wednesday deliveries will be done in the evenings between 6:00pm and 8:00pm. Sunday deliveries will be done between 10:00am - 2:00pm. If you are looking for an arrangement outside of what is noted above, please email us prior to ordering. We appreciate your patience.